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Distributions
How long will it take for my distribution to be processed?
Once Pension Dynamics receives an accurately completed and signed Distribution Election Form, your distribution check will be issued and mailed to you within 10 business days.
How do I find out what my current account balance is?
You can access your account online via www.pensiondynamics.com with the Login and Password to your previous employer’s plan and view your current balance and investment information. If you don’t remember your Login or Password, you can call Pension Dynamics at (888) 306-5465 for assistance.
What are the tax implications if I cash out my account?
There will be a mandatory 20% Federal withholding on any cash distribution over $200.00. State withholding is optional. You may choose to have State withholding taken at the time of the distribution or you may choose to take care of State taxes at the end of the year when you file your tax return. You may also elect additional Federal withholding, if desired, at the time of distribution. In addition, if you are under the age of 59-1/2 you may be subject to a 10% federal penalty tax on the distribution amount and a possible state penalty tax based on your state residency. (i.e.; California may have an additional 2.5% penalty tax).
What if I am over 59-1/2 years old? Will I be taxed if I take a cash distribution from my plan?
Yes – taxes still apply when you choose to take cash distributions even if you are over the age of 59½. You will not be subject to the 10% federal early withdrawal penalty and 2.5% California state penalty tax that normally applies to cash distributions.
What will happen if the balance of my retirement plan account is “$5,000 or less”?
Paperwork will be mailed to you from Retirement Clearinghouse giving you various options for cashing out, rolling the money over to an IRA, or moving the money into another company’s retirement plan. You will be given 30 days to make your distribution election. If Pension Dynamics doesn’t hear back from you within 30 days, your funds will be rolled over to an IRA at Retirement Clearinghouse.
Can I leave my retirement plan (plan) account balance in my previous employer’s plan after I terminate my employment?
Most plans will allow you to leave your vested balance in the plan if your vested account balance is greater than $5,000. Please check your Summary Plan Description for additional information.
Will I be charged any fees if I leave my money in my previous employer’s plan?
You can find the information about the fees on the Summary Plan Description (SPD) and Administrative Policies from your previous plan. You may also get a copy of the SPD under Plan Information when you access your account online at www.pensiondynamics.com.
Where can I set up an IRA?
You can open an IRA account at almost any bank, or at most brokerage firms.
What is vesting, and how does it impact me?
Your plan may have a vesting schedule based on your years of service for any employer contributions in your account. The “vested amount” is the value of your account that is available to you when you leave the company. The Plan document determines the number of years it takes to be 100% vested. This information can be found in your Plan’s Summary Plan Description (SPD).
Can I fax or email copies of my completed paperwork?
Yes. You can either FAX a completed copy to (925) 956-0506 or email to distributions@pensiondynamics.com.
Loans
How do I request a loan from my 401(k) account balance?

To apply for a loan, a Participant must either submit a Loan Application Form and fax it to (925) 956-0506 or login to your account and request a loan electronically. Pending loans are pulled each morning by 7a.m. Anything posted after 7am will be processed the next business day.

Loans will normally be funded within 3-5 business days upon receipt by Pension Dynamics.

Loans will not be approved unless the requested loan satisfies the requirements of the IRS and the Plan document.

Are there any fees for taking a loan from my account?
The following fees will apply to all loans:
  • Loan Origination Fee - $125.00
  • Re-amortization Fee - $100.00 (only applies after return from LOA and re-amortization is requested instead of make-up payments)
  • Quarterly Maintenance Fee - varies for each plan, please check your Plan Administrative Policy Regarding Plan Expenses
  • Overnight Next Day Delivery Fee - $25.00

NOTE: We recommend that you review the Plan Administrative Policy Regarding Plan Expenses for the applicable loan fees. Funds from “Paperless Loans” cannot be Wired or electronically deposited to the Participant’s checking account. By endorsing the back of the check, the employee is agreeing to the terms and conditions of the loan repayment guidelines.

How many loans can be open at one time?
Each Plan has a specific number of loans that a participant can have at one time. A participant who has a loan in default or has incurred a deemed distribution resulting from a defaulted loan cannot apply for another loan unless the prior loan is repaid. Contact your Plan Representative to find out how many loans your plan allows, or call the Pension Dynamics Loans & Distributions Department at (925) 956-0505 extension 232 or 233.
How long can I take to repay my loan and what if I want to pay my loan back early?

All loans except Home Loans must be repaid over five (5) years, (60 months).

Home Loans may be repaid over a maximum of fifteen (15) years (180 months). A loan qualifies as a Home Loan if the loan proceeds are used to acquire the Participant’s principal residence. The Participant must provide a copy of the escrow papers or other evidence that the loan will be used to acquire his or her principal residence.

All loans must be paid through payroll deductions in level amounts that are sufficient to fully repay the loan with interest at the end of its term.

Prepayments may be made at any time without penalty. Loan Payoffs must be repaid via money order or cashier’s checks. Personal checks will not be accepted and all payments must be sent directly to Wells Fargo Bank – Retirement Services for deposit. The money order or cashier’s check must also be accompanied by a “Loan Payoff Deposit Form” to ensure that the funds will be posted accurately to the outstanding loan. Payoff quotes may be obtained by calling the Pension Dynamics Loans & Distributions Department at (925) 956-0505 ext 232 or 233. Upon repayment of a loan, the payroll department for your company will be notified and instructed to stop taking payments from your paycheck.

Partial prepayments may be accepted; however, the loan will be re-amortized for a $100.00 fee which will be deducted from the Participant’s account balance.

What will happen to the balance of my loan if my employment is terminated from the company or I voluntarily resign?
A terminated employee/participant has until the end of the quarter following the quarter of the last scheduled loan payment to pay-off the full balance of the loan. For example, a participant who has been making regular loan payments and who terminates on April 15 would have until September 30 of that same year to pay-off the outstanding loan balance, if not offset through a distribution. If the loan is not repaid within this time, the outstanding balance will be offset and will be subject to income taxes and a possible penalty tax.
Rollovers
How do I file for reimbursement for claims paid without using my card?

To submit a claim, after you log in on your web-based browser, you would hover over the Claims drop down towards the top of the screen and select the Submit Claims for Reimbursement button. The claims page will load. Once it has loaded, you will need to fill in your information and upload your document.

To submit a claim, after you log in on our mobile app, you would select the Submit Claim tile towards the bottom of the screen. The claims page will load. Once it has loaded, you will need to fill in your information and upload your document.

If you are unable to do so, please contact your administrator.

How do I send in my receipts? Is there a form I should use?

To upload to a transaction on your web-based browser, after you log in, you can scroll down to the “Items That Require Your Attention” section and click the ADD RECEIPT button to the right of the page. If the system does not allow you to attach the receipt there, an alternative way would be to hover over the My Accounts drop down towards the top of the screen and select the Transactions button. Once you find the correct transaction, you will need to click the ADD RECEIPT button in order upload the receipt.

To upload an image to a transaction on the mobile app, after logging in, you would select the Attach Receipt tile, select all of the top boxes (Action Needed, Approved / Paid / Submitted and Denied) to view all of the transactions and find the one you wish to attach the receipt. Once located, select the transaction so the drop down shows Claims Details and Add Receipt.

Please open the Resources tab and select the ‘Forms and Documents’ link. This will bring up your available handbook and any additional forms that you may need. If you are unable to do so, please contact your administrator.

Can I order a card for a spouse or dependent?
Some plans do not offer the convenience of the Benefits debit card. For information on dependent cards, please contact your administrator.
Do I choose debit or credit at the credit card terminal when I use my card?
The Benefits Debit Card is able to be used as both debit or credit. You may be prompted by some merchants to enter this PIN at the point-of-sale when purchasing eligible items. To view/retrieve your PIN via this WealthCare Portal, navigate to the Card Status page. Each benefit card associated with the account (including dependents) will have a "View PIN" link. Clicking this link will display the PIN for that benefit card.
What expenses may I use my card for?
This is dependent on what plans that you have enrolled into. Please open the Resources tab and select the ‘Forms and Documents’ link. This will bring up your available handbook and any additional forms that you may need. If you are unable to do so, please contact your administrator.
How can I increase my annual contribution?
This is dependent on what plans that you have enrolled into. Please open the Resources tab and select the ‘Forms and Documents’ link. This will bring up your available handbook and any additional forms that you may need. If you are unable to do so, please contact your administrator.
How to Verify/Change My address

Using a web-based browser, you’ll want to first verify your address by logging into your account and click your Name on the right-hand side of the page near the log out button. This will take you to your profile, where you can select the “edit” link over your account information if it is incorrect.

Using the mobile app, you’ll want to click the three horizontal lines to open the Main Menu screen. Once there, scroll down until you see Profile and select it. After it loads, you can verify the address or click edit to change your Billing Address.

My card was lost/stolen. How do I let my administrator know?

Please see ‘How to Verify/Change my Address’ first.

Then, to request a new card using a web-based browser, you will select the Cards icon at the top right-hand side (the image with two credit cards). This will bring you to the main menu of your cards. You’ll then select the cards that were lost and mark them as Lost/Stolen. This will stop the card’s activity and issue you a new card to the address on file. Your cards will be mailed in a plain white envelope within 15 business days.

Using the mobile app, you can mark a card as lost or stolen. After logging in, select the Cards tile on the lower left-hand side. This will bring up any cards linked to your account. You’ll want to select the one that is lost or stolen. After the page loads, you’ll select the “Mark As Lost / Stolen” button. This will stop the card’s activity and issue you a new card to the address on file. Your new card will be mailed in a plain white envelope within 15 business days.

When does Open Enrollment begin?
Please open the Resources tab and select the ‘Forms and Documents’ link. This will bring up your available handbook with open enrollment dates. If you are unable to do so, please contact your administrator.
How do I pay for COBRA?

Your initial premium payment must be paid by check. The check should be made payable to Pension Dynamics Company LLC and mailed to:

Pension Dynamics Company LLC
2300 Contra Costa Blvd, Suite 400
Pleasant Hill, CA 94523

You will receive information on how to sign up for the Automatic COBRA Payment option with the premium coupons.

When are payments due?

Payments are due the first day of each month, however you have a 30 day grace period for making payment. This means that as long as the payment is postmarked in the month that it is due, the insurance coverage will remain active.

When do I get the new ID cards?

Since COBRA insurance is in most cases the same exact coverage that you had as an active employee, most insurance carriers will not issue new cards automatically. To order new cards, please contact your insurance carriers’ Member Services Department directly.

I forgot my password

For your security, we do not email or present you with your current password, but it's easy to create a new password online. From the Sign On page, select the Forgot Password link and follow the prompts. We will send you an advanced access code via the method of your choosing to begin the process of establishing a new password.

My account has been disabled

For your protection, if you or someone trying to access your accounts enters an incorrect password too many times, we disable your account. Please call customer service at 1-888-306-5465 to reestablish your account.

I want to change my password

It is a good idea to change your password on a regular basis. Once you sign on, and are viewing your retirement plan account, select My Settings at the top of the page. Then, select Change Password and follow the instructions.

How do I register for online access?

To register, go to the Sign On page and select the First Time Login link to get started. You will be guided through a short series of questions. By registering for online access, you can manage your employer-sponsored retirement plan anytime.

I forgot my password
  1. Using a web browser, go to benefits.pensiondynamics.com and select the green Sign In button at the top.
  2. Input your Username and click Sign In.
  3. Click the Forgot your Password? Let us help link under the password box.
  4. This takes you through the steps to receive your Password.

Please note that if you try more than 3 times to enter your password and are unsuccessful, your account will be locked by the system and no further attempts to enter your password will be acknowledged. Contact your administrator by phone in order to unlock your account.

How do I change my password?
  1. Using a web browser, go to benefits.pensiondynamics.com and log into your account.
  2. Click on your Name on the right-hand side of the page near the log out button.
  3. Click the change password link.

Please note that you cannot change your password using the mobile app. We are also unable to process this request via email due to the sensitive nature of the information, so you will need to contact your administrator by phone.

I forgot my username
  1. Using a web browser, go to benefits.pensiondynamics.com and select the green Sign In button at the top.
  2. Click the Forgot your Username? Let us help link under the sign in box.
  3. This will take you through the steps to receive your Username.
How do I Register Online?

Using a web browser, go to https://benefits.pensiondynamics.com/Page/Registration

  • Complete the registration form:
    • Choose a username (8-100 characters) and password (8-16 characters).
    • Enter the required demographic information.
    • Enter Your Employee ID (Your full Social Security Number with no spaces and no dashes)
    • Enter Your Employer ID (See your plan handbook)
    • Before clicking register, be sure to view and accept the terms of use.
    • After successfully completing the registration form, click Next (may take several seconds).
  • Next you will set up your secure authentication, which helps ensure your account is secure and private:
    • To start, click the “Begin Setup Now” button.
    • Select four security questions and provide your secret answers.
    • Verify your email address. Once complete, click “Continue Setup”.
    • Submit setup information. You will be asked to verify all of the information you have entered. After you’ve reviewed and confirmed the information, please click “Submit Setup Information”.
  • A confirmation page will display showing the registration process has been completed. At this point, you can either 1) sign off, or 2) proceed to your account.

After registering, for all subsequent logins you can click the “Log-In” link in the upper right corner of the home page. You will be prompted to enter your username, two of your four security questions, and finally your password.

I forgot my password
  1. Using a web browser, go to pensdy.webcobra.com.
  2. Enter your username and then click the Forgot my Password link under the Password box.
  3. This will take you through the steps to reset your password.
I forgot my username
  1. Using a web browser, go to pensdy.webcobra.com.
  2. Click the Forgot my UserName link under the Username box.
  3. This will take you through the steps to receive your Username.

Still have questions?

Call our Help Desk

1-888-306-5465

8:00 a.m. to 5:00 p.m.
pacific time

Monday through Friday